Direct Cremation Learns From Our Peers
We spend about half’s day per week reviewing the status of current projects, personnel, finances and potential future projects.
The balance of my time is spent traveling Northern Colorado attending funeral services in the communities we serve and participating in public relations events and community boards. My dad still serves on the management team, as well. When You Think Of Excellence In Funeral Service Customer Service, What Come To Mind? It is stated directly in our customer service goal in our customer service handbook: “Our goal is to provide quality customer service through the implementation and management of our resources, systems and people, not only to meet the expectations of our current and new customers, but to exceed them. We will do this by focusing on customer service both internally and externally and offering more value for our services than our competitors do.” This comes largely from our ability to personalize services. Having excellent customer service means we listen to the needs of families, we are responsive to their requests and we are friendly, knowledgeable and professional in delivering those services. What Trends Do You See In Your Service Area And What Are You Doing To Respond To Those Trends? The trends in Northern Colorado seem to be increasingly limited services for some families and increasingly personalized services for other families. The key is how you maintain facilities, staff and personnel to meet both types of families’ needs and earn a profit in doing so.
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Manufactured vs. Mined DiamondsManufactured vs. Mined DiamondsAuthor: Ryan FrankDiamonds are expensive not just because of their beauty and resilience, but also in large part because of the fact that they are very rare and difficult to extract. So in recent years, the diamond mining industry, led by the corporate giant DeBeers, has been shaken up by the emergence of the viable commercial production of synthetic, gem-quality diamonds. For over a century DeBeers has controlled the world’s supply of diamonds. But now that diamonds can be created cheaply, in potentially high quantity, and with a quality that is equal or greater than the quality of natural diamonds, the diamond industry finds itself in an uncertain flux. |
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