Direct Cremation Learns From Our Peers
I also think that in serving the public, you deal with so many different personalities that you must be an expert at reading people and communicating or you will not be successful at satisfying all the families you serve. If we serve 1,000 families a year, we must have a goal of 100 percent customer satisfaction, and that, as you all know, is quite a challenge! What Do You Most Enjoy About Funeral Service? I think for most people in funeral service, the most enjoyable thing we get is the personal gratification from the family well served. The letters and phone calls we receive from families that tell us they were completely satisfied are what we work for. I recently received a lengthy letter from a family that was served by our team in a location, and they mentioned everything we train our staff to do. It’s so nice when the entire team works together to make sure things go right for a family and even nicer when the family recognizes the efforts you all put forth! What Do You Do For Self Care That Keeps You Renewed As You Serve Families? Living in Colorado it’s easy to take care of yourself. Just get to the mountains for skiing, golfing, hunting, rafting, hiking, biking, camping, fishing or whatever else comes to mind. I’m a true believer in balancing work and play. I truly love the outdoors, and Colorado is a great place to live for me. When You Contemplate The Future Of Funeral Service, What Comes To Mind? I think the future of funeral service lies in creativity and flexibility. We must think way outside the box when it comes to our future. We must consider where locations need to be and what they need to look like.Pages: 1 2 3 [4] 5
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