ERP implementation is a 'User Driven' project

An ERP package is only an enabling tool and improves the flow of information and formalizes all the business processes and workflow that exists in an organization. It helps users to do their jobs better, which may call for additional efforts. If one has to have more information in a system, it entails more work for more users, but the benefit is that this information is properly stored and can be fruitfully uses by other users in making better decisions. As the flow of information throughout the organization improves, the company starts performing better and this in turn benefits the users who have collectively improved their way of working. The package design and the architecture facilitate the availability of information to all authorized users in a useful way. Another important factor is the role of the consultant. The consultants by virtue of their industry experience and package expertise can help set the expectations of users at various levels keeping in mind the overall business objectives of the client. But it is also important to remember that a consultant is an external agent and all the business process of the organization is more akin to the management team and the users than the consultant. The consultant however, can work closely with key users, understanding their needs, analyzing the business realities and designing solutions that meet the basic objectives of the company. They, then, have to impress upon the users that individual needs can be met by keeping the organization's needs in mind. It is the responsibility of the consultants and management team from the organization to guide them in this task and facilitate the overall implementation process.

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14.05.2010

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