5 Ways To Use Basic Performance Engineering For Superior Employee Performance

Good engineering requires crystal clear objectives supported by sound systems designed to achieve the objectives. And these need simple processes to implement the systems easily.Disregard all the so called guidance from the behavioural sciences. Get the people system right.Consequences are often the key to improved performance.A client called me recently for advice on how to improve the performance of his salespeople. In discussion, I discovered that each salesperson had to complete and submit 9 documents with each sale. Most of us dislike completing only one form. He was constructing negative consequences without even realizing.A single mother on a pension recently told me that she "saved up" so she could afford the most expensive plumbing company in town. "They treat me so well", she said.In both cases, the expected consequences determined the performance. This occurs even if the expected consequences are inaccurate and unfounded. Real consequences based on experience are even more powerful.Ask yourself: when my people perform the way I demand, what's in it for them in their terms?The Simple Keys.The keys to superior people performance are unbelievably simple. ? Focus on performance, not behaviour ? Emphasise outputs over inputs ? Ask what rather than how ? Put results before processes ? Provide the biggest rewards to the superior performers.You simply can't make sound decisions about what to do and how to do it until you've specified the result you want.Truly, it is that simple. I didn't say simplistic. I didn't say easy. Just simple.Conclusion. Firstly, know exactly what you're trying to achieve.

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